TERMS OF SALE - RETURN TERMS
EXTENDED FREE RETURNS
UPDATE - March 16, 2020: In light of the current global situation we have extended our returns policy to 60 days on all orders.
Visit track your order page, enter your Order number and your email address, and click ‘create a return’ (for registered customers, you can access your order history from your account). Select the items you may want to return, the preferred return method (drop off to a collection point or carrier pick up at preferred address) and the reason for your return. Then print the label provided.
Pack the order in your original box (different boxes can be used, but we strongly encourage recycling where possible) and attach the new label, ensuring the original label is covered.
Drop your return into any available Collect+ Dropoff locations or wait for carrier pick-up on the proposed date.
You'll get an email confirmation when your order has been correctly returned to our warehouse and refund processed.
In case you have any question please have a look at our Return FAQ. If you have any feedback on our returns process, don’t hesitate to let us know via our contact us page.
Please Note: if you do not want to follow the procedure described above, you are free to choose your preferred return method. Please keep in mind that the cost of returning the goods will be at your expense and that you bear the risk of damage or loss of the goods during a return until the goods reach us.
If you are not satisfied with the Products you received or have simply changed your mind about purchasing them after we have e-mailed you your Order Confirmation, you can return them within 30 (thirty) calendar days of delivery of the Products and get a refund, provided that you return the Products to us according to the procedure indicated on our Returns page.
This is a right of withdrawal that you can exercise without penalty and without giving any reason.
Please note that while the Products remain in your possession you are responsible for keeping them safe, secure and in good condition.
In case of returns for change of mind (right of withdrawal), you will be fully reimbursed apart from shipping costs for express delivery, if you had chosen this shipping method.
In addition to the above, we recognize the statutory 2-year guarantee for product faults. A product is "faulty" if received damaged or where a manufacturing or material fault occurs within 2 years from the purchase. Please note that Products damaged due to wear and tear are not considered faulty.
You can return faulty Products within 2 years of your receipt of the products and get a full refund, including any shipping costs, as applicable.