Frequently asked questions

We currently offer Standard, Collection Point and Express delivery.

Check out our Delivery page for the most updated information.

Click here if you want to track your order now.

You can ship your order to someone else or to alternate address, however we are unable to ship to a different country to where the order is placed.

If you are using our Standard home delivery service, you will be able to contact the carrier directly via chat or by calling the driver on his mobile phone if your parcel is already out for delivery. To get started, click here to track your order and find the carrier's details.

Click here to contact our Customer Service.

You can easily place an order following a few steps:

 

1. Search, choose and add to the Shopping Cart your favourite Napapijri product

 

2. To complete your order, select your shipping and payment method. 

 

3. You will receive a confirmation e-mail

 

After you have confirmed your order, you will receive an automatic generated e-mail confirmation from our Napapijri Online Store.

First check your spam filter. If you still have not received your confirmation e-mail, please contact our Customer Service.

Once your payment has been accepted you are unable to modify orders. Please contact our Customer Service if you need help.

Promo codes are personalized codes, issued on special occasions, that enables you to take advantage of exclusive promotions on services and products offered by Napapijri Online Store.

If you want to get a promo code, click here to sign up to Napapijri Newsletter and we will inform you about promotions and more. The "Promo Code" space is displayed in the first page of the Shopping Cart: enter your Code and click "Apply" to obtain your new total.

Please follow the instructions you find in the Napapijri Return Authorization form or click here for more details here.

Click here to read our Return Policy.

We currently do not have the ability to easily exchange products. If you are interested in a different size or colour, you will need to return the item(s) and place a new order. Your return will be refunded once it has been received and processed at our warehouse.

Please contact our Customer Service.

As soon as we receive your return we will notify you via e-mail.

Unfortunately we are unable accept returns for goods purchased in a Napapijri Retail Store. We suggest you to bring your faulty item back to the Napapijri Store where you purchased it. Returns, refunds and exchanges are processed at the discretion of the store.

Napapijri Retail Stores are unable to accept items purchased on our Napapijri Online Store. Please send it back to us following our Return Policy.

To access the take back programme, you must register Infinity on napapijri.com/infinity either by scanning the QR code on the inner label of your jacket, or by entering the unique Infinity code placed next to it.

 Simply follow the guided steps online to enable the take back programme. Please be aware that you will need to register your jacket if you want to access the take back programme

You can find your both on the inner label of your Infinity jacket. 

Yes. To register your Infinity jacket and access the take back programme, please visit napapijri.com/infinity. You will need to either scan the QR code or enter the unique Infinity code printed on the jacket’s inner label.

Simply follow the guided steps online to enable the take back programme. Please be aware that you will need to register your jacket if you want to access the take back programme. 

Yes, you can register without scanning the QR code by entering your jacket’s unique code on the online registration form, which can be found on the inner label

Unfortunately, if both QR and Infinity codes have been removed from the jacket, it will no longer be possible to register the jacket. 

Yes, it is possible to transfer the registration of a jacket. To do so, please contact our customer care team here.

Don’t worry, you will still be able to return your jacket for any reason up to 30 days from the date of purchase, (provided it is in a new condition).

The take back programme refers specifically to the return of the jacket for recycling after (at least) 2 years from the date of purchase.  

You will be able to take back your Infinity jacket after  two years from purchase. Don’t worry, we will email you when the time comes.

Please ensure the jacket has been registered either by scanning the QR code inside the jacket, or by entering the Infinity code inside the jacket placed next to the care label.  

No, 2 years is the earliest date . You are free to take advantage of the take back programme at any point after 2 years from purchase.

In order to encourage mindful consumption, you will only have the option of returning your jacket after two years (from purchase). Infinity will then be processed into new yarn and new products. 

No,  the best way of recycling Infinity is by following our take back programme. We will take care of recycling it into new yarn and new products. 

You will receive a voucher worth 100€ after successfully sending back the jacket through the take back programme. The voucher can only be used on napapijri.com. In addition, you will also receive dedicated content on Napapijri’s latest sustainability initiatives.