Shipping & delivery
We currently offer Standard, Collection Point and Express delivery.
Check out our Delivery page for the most updated information.
Click here if you want to track your order now.
You can ship your order to someone else or to alternate address, however we are unable to ship to a different country to where the order is placed.
If you are using our Standard home delivery service, you will be able to contact the carrier directly via chat or by calling the driver on his mobile phone if your parcel is already out for delivery. To get started, click here to track your order and find the carrier's details.
Click here to contact our Customer Service.
You can easily place an order following a few steps:
1. Search, choose and add to the Shopping Cart your favourite Napapijri product
2. To complete your order, select your shipping and payment method.
3. You will receive a confirmation e-mail
After you have confirmed your order, you will receive an automatic generated e-mail confirmation from our Napapijri Online Store.
First check your spam filter. If you still have not received your confirmation e-mail, please contact our Customer Service.
Once your payment has been accepted you are unable to modify orders. Please contact our Customer Service if you need help.
Promotions & promo codes
Promo codes are personalized codes, issued on special occasions, that enables you to take advantage of exclusive promotions on services and products offered by Napapijri Online Store.
If you want to get a promo code, click here to sign up to Napapijri Newsletter and we will inform you about promotions and more. The "Promo Code" space is displayed in the first page of the Shopping Cart: enter your Code and click "Apply" to obtain your new total.
Returns & refunds
Please follow the instructions you find in the Napapijri Return Authorization form or click here for more details here.
Click here to read our Return Policy.
We currently do not have the ability to easily exchange products. If you are interested in a different size or colour, you will need to return the item(s) and place a new order. Your return will be refunded once it has been received and processed at our warehouse.
Please contact our Customer Service.
As soon as we receive your return we will notify you via e-mail.
Unfortunately we are unable accept returns for goods purchased in a Napapijri Retail Store. We suggest you to bring your faulty item back to the Napapijri Store where you purchased it. Returns, refunds and exchanges are processed at the discretion of the store.
Napapijri Retail Stores are unable to accept items purchased on our Napapijri Online Store. Please send it back to us following our Return Policy.
Our Napapijri Online Store displays a selection of the Napapijri collection.
At Napapijri Retail Stores you may find the same products as on the Napapijri Online Store, but we recommend that you contact them directly.
We suggest you to follow the care symbols that appear on the garment label.
My account & newsletter
There are many benefits to creating an account at Napapijri: you can personalize and manage your profile, create your Wishlist and share it with friends, store multiple shipping addresses, view and track your orders right from your account and checkout faster.
No, you can shop as a guest on our Napapijri Online Store.
Log in to "My Account" and click on "Edit" where you wish to modify your details.
For your safety, we require passwords to contain:
- at least eight (8) characters.
- at least one (1) numerical character (e.g. 5).
- at least 1 uppercase letter (e.g. N).
- at least one (1) lowercase letter (e.g. t).
You can simply request a new password by clicking on "Forgot my password" on the Log In page and by entering your e-mail address.
Contact our Customer Service clicking here.
Click here to sign up for the Napapijri Newsletter.
Web security & payments
We ensure high security of data on our Napapijri Online Store. All credit and debit card transactions are processed by “Worldpay (UK) Limited and its group companies”, a secure online gateway that will be responsible for holding and handling information related to your payment details. In addition, your bank details are sent to our server using SSL encryption (Secure Socket Layer) and transferred to a completely secure environment.
Check out our Payment page for all available payment types
Yes, prices are displayed with included VAT.
Your credit card could have been declined for one of the following reasons:
- the card may be expired. Check that your card is still valid.
- you may have entered some information incorrectly. Check that you have filled in all the required fields correctly.
- You may have reached your credit limit. Contact your bank to check that you have not exceeded the authorized purchase limit.
The legal age requirement for buying online is 18.
Click here to contact our Customer Service.
To find the nearest Napapijri Store, click on the Store Locator in the header of the Napapijri Online Store and enter your Country and your City. Your nearest Napapijri Shops will be shown.