I have received a faulty or incorrect item. What should I do?

Please follow the instructions you find in the Napapijri Return Authorization form or click here for more details here.

What is your return policy?

Click here to read our Return Policy.

Do you offer exchanges?

We currently do not have the ability to easily exchange products. If you are interested in a different size or colour, you will need to return the item(s) and place a new order. Your return will be refunded once it has been received and processed at our warehouse.

I have been refunded the incorrect amount. What should I do?

Please contact our Customer Service.

How do I know you have received my returned goods?

As soon as we receive your return we will notify you via e-mail.

I bought an item from a Napapijri store and it is faulty, can I send it back to you?

Unfortunately we are unable accept returns for goods purchased in a Napapijri Retail Store. We suggest you to bring your faulty item back to the Napapijri Store where you purchased it. Returns, refunds and exchanges are processed at the discretion of the store.

Am I able to return items purchased online to one of your Napapijri stores?

Napapijri Retail Stores are unable to accept items purchased on our Napapijri Online Store. Please send it back to us following our Return Policy.